Refund policy

Changed your mind?
You can tell us you want to cancel an online order within 14 days of receiving it. After telling us, please return the item within a further 14 days. To request a return, contact us using the details on our Contact Us page and include your order number and the item(s) you wish to return. We’ll reply with return instructions.

Please take reasonable care of the items while they are with you. You’re responsible for return postage when returning an order because you’ve changed your mind. We’ll refund the cost of standard delivery, but not any extra you paid for an upgraded delivery service. We’ll issue the refund to your original payment method within 14 days of receiving the returned item. GOV.UK

Food and sealed items
Some items can’t be returned after opening if they are perishable or sealed goods that cannot be returned for health or hygiene reasons once unsealed. This depends on the item; please contact us if you’re unsure. These exceptions don’t remove your rights if an item is faulty or incorrect. GOV.UK

Faulty, damaged or incorrect items
Please contact us as soon as possible using the details on our Contact Us page. Include your order number and, if possible, a photo of the problem. We’ll work with you to put it right. Your legal rights are not affected.